Easy Japanese for Work Season 1 Episode 19 Dealing with ambiguous complaints 2019
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Wu Fei, from China, works as a co-manager of a Yakiniku restaurant in Tokyo. After graduating university, she moved to Japan in 2010 and began studying Japanese. She began working at this Yakiniku restaurant last year. Besides waitressing, she's responsible for store operations and training new staff members. Her Japanese is great, but sometimes she finds it hard to deal with ambiguous complaints from customers. She tackles a roleplay challenge to help her improve her customer service skills.
- Released: 2020-04-13
- Runtime: 60 minutes
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- Stars:
- Director:
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1. Communicating a sense of gratitude 2019-03-21
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3. Expressing an opinion concisely 2019-03-21
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5. Relaying messages 2019-03-27
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6. Obtaining permission 2019-03-27
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7. Making apologies 2019-05-06
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8. Making suggestions 2019-05-13
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9. Asking questions using keego 2019-06-03
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10. Offering support 2019-06-10
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11. Asking how to pronounce names 2019-07-01
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12. Asking for clarification 2019-07-08
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13. Answering phone calls for others 2019-07-29
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15. Offering logical explanations 2019-08-26
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17. Supporting a subordinate 2019-10-14
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18. Politely explaining rules 2019-10-21
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19. Dealing with ambiguous complaints 2020-04-13
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24. Adjusting a schedule with a client 2020-10-19
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25. Making small talk with a client 2020-11-09
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27. Asking others for favors 2020-12-07
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31. Business Japanese Quiz Part 1 2021-03-15
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32. Business Japanese Quiz Part 2 2021-03-22
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34. Asking for instant guidance 2021-06-14
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35. Asking for further information 2021-07-05
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36. Saying how much you can do 2021-07-12
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41. Words of support for a coworker 2021-11-15
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42. Fielding an urgent request on the phone 2021-11-22
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43. Determining what is worrying a client 2021-12-27
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44. Making a polite request to a superior 2022-01-03
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45. Asking someone to repeat and clarify 2022-01-10
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46. Recommending additional repairs 2022-02-07
